Symptom
Can not connect using LDAP (User Not Found)
Other terms
AD, Active Directory,
Reason and Prerequisites
The Base DN covers the Groups folder but doesn’t cover the Users folder.
Solution
Set a Base Dn (in the mds.ini file) that covers both the Groups folder and the Users folder.
Symptom
You are using MDM with LDAP and you are experiencing long response times when determining users out of LDAP.
For example the response time is long, when launching an MDM Data Manager Workflow or starting an import that triggers such a workflow.
Other terms
LDAP, MDM Server, Active Directory, AD, Workflow, Import,
Reason and Prerequisites
The user directory is Microsocft Active Directrory.
Your MDM Workflow is retrieving users from LDAP. Users are either directly assigned in the Workflow or are determined and retrieved according to their roles.
In common cases the LDAP server manages tens of thousands of users. In the MDM Workflow only few users are being retrieved from the LDAP. In case users are being retrieved via roles, there are only few users in LDAP which are assigned [...]